Certify professionals in the management and operation of a high-performance enterprise service desk. Covers user support, ticket management, SLAs, automation, and continuous improvement of technical support.
Service Desk
Enterprise Service Desk Management
Professional
Objective
Who is it for
Support analysts, help desk managers, internal customer service managers, and IT operations coordinators.
Program Topics
Evolution, roles, key metrics (KPIs), and best practices of the enterprise service desk.
Processes for logging, prioritizing, resolving, and closing incidents and requests.
ITSM platforms, bots, ticket automation, and self-service for end users.
Measuring satisfaction, NPS, FCR, and strategies for improving the user experience.
For businesses
Become a Partner
Volume plans for organizations certifying several professionals at once. The more people you certify, the more dedicated support you get from the GCC team.
Volume plans
Pick the tier based on how many people your organization wants to certify. The form helps you request a custom quote.
5-10 people
Bronze
Coordinated process for small teams.
10-15 people
Silver
Priority support and coordinated scheduling.
15+ people
Gold
Dedicated support for large-scale certification.
Request a quote
Tell us about your organization and we will prepare a custom proposal.