Certify professionals and organizations in IT service management. Covers the complete service lifecycle: design, transition, operation, and continuous improvement, aligned with the business service catalog.
Services
ISO 20000
Service Management
3 levels available
Foundation
Specialist
Auditor
Objective
Who is it for
IT managers, service desk staff, incident/problem/change managers, and IT operations professionals.
Program Topics
Key concepts, service lifecycle, and requirements of ISO/IEC 20000-1.
Service catalog design, service level agreements, and demand management.
ITIL processes for the operational management of incidents, problems, and changes.
Metrics, KPIs, and techniques for the continual improvement of IT services.
For businesses
Become a Partner
Volume plans for organizations certifying several professionals at once. The more people you certify, the more dedicated support you get from the GCC team.
Volume plans
Pick the tier based on how many people your organization wants to certify. The form helps you request a custom quote.
5-10 people
Bronze
Coordinated process for small teams.
10-15 people
Silver
Priority support and coordinated scheduling.
15+ people
Gold
Dedicated support for large-scale certification.
Request a quote
Tell us about your organization and we will prepare a custom proposal.